Thought you might appreciate this:

	True Story from a Novell NetWire SysOp:

	Caller:		"Hello, is this Tech Support?"

	Tech Rep:	"Yes, it is.  How may I help you?"

	Caller:		"The cup holder on my PC is broken and I am
			within my warranty period.  How do I go about
			getting that fixed?"

	Tech Rep:	"I'm sorry, but did you say a cup holder?"

	Caller:		"Yes, it's attached to the front of my computer."

	Tech Rep:	"Please excuse me if I seem a bit stumped,
			it's because I am.  Did you receive this as part
			of a promotional, at a trade show?  How did you
			get this cup holder?  Does it have any trademark
			on it?"

	Caller:		"It came with my computer, I don't know anything
			about a promotional.   It just has '4X' on it."

	At this point the Tech Rep had to mute the caller, because he
	couldn't stand it.  The caller had been using the load drawer of
	the CD-ROM drive as a cup holder, and snapped it off the drive.